FRIDGE & FROZEN

Frequently Asked Questions

• What types of refrigerated and frozen products do you offer?

  • We offer a wide range of refrigerated and frozen baking ingredients, including but not limited to, fruits bread, cakes, and pre-made pastries. Our selection caters to both professional bakers and home baking enthusiasts.

• How do you ensure the quality of your refrigerated and frozen products during shipping?

  • Our products are shipped in insulated packaging with ice packs to maintain the appropriate temperature. We also use expedited shipping methods to ensure that your products arrive fresh and ready to use.

• What should I do if a refrigerated or frozen product arrives in a thawed state?

  • If any product arrives in a condition that's not suitable for use, please contact our customer service team immediately. We will assess the situation and provide a suitable resolution, such as a replacement or refund.

• How should I store my refrigerated and frozen products upon arrival?

  • Refrigerated products should be stored in your fridge immediately upon arrival, while frozen products should be placed in your freezer. Please follow the specific storage instructions on the product label for optimal freshness.

• Can I request specific delivery dates for refrigerated and frozen products?

  • Yes, during the checkout process, you can request specific delivery dates. We strive to meet these requests to ensure that you receive your products when you need them.

• Are there any special offers or discounts on bulk purchases of refrigerated or frozen products?

  • We often have promotions and discounts for bulk purchases. Please check our website regularly for the latest deals.

• How do I know if a product is in stock?

  • Our website is updated in real-time to reflect current stock levels. If a product is out of stock, it will be clearly indicated on the product page.